01Overview
This Refund Policy applies to paid Planytic plans, such as Pro and Team, bought from Planytic Software Development Services (“Planytic,” “we,” “us,” or “our”). It forms part of our Terms of Service.
Payments are processed by the payment provider shown at checkout. Refunds go back through that same provider to the payment method you used.
0214-day money-back guarantee
If Planytic isn’t right for you, ask for a refund within 14 days of the first payment of a new subscription, monthly or yearly, and we’ll refund that payment in full. No reason needed.
If your plan started with a free trial, the 14 days start from the first payment after the trial ends, not from the day you signed up.
Yearly plans get the same guarantee at renewal: ask within 14 days of a yearly renewal charge and we’ll refund that renewal in full.
Once a payment is refunded, your subscription is cancelled and your account moves to the Free plan. Your workspaces, projects, and tickets stay. Anything above the Free plan’s limits stays readable, but you can’t add more until you’re back within the limits or upgrade again.
03What isn’t refunded
Outside the 14-day window, payments are not refunded, except as described under billing errors and your legal rights below. In particular:
- Monthly renewals after the first payment. Cancel before the renewal date to avoid the next charge.
- The unused part of a billing period after you cancel. You keep paid features until that period ends.
- Downgrades or removing Team seats partway through a billing period. The lower price applies from your next billing date.
04Cancelling your subscription
You can cancel anytime from Settings → Billing in the app, or by contacting support@planytic.com. Cancelling stops future charges. You keep paid features until the end of the period you’ve already paid for, then your account moves to the Free plan.
Cancelling doesn’t refund a payment by itself. To get money back within the 14-day window, ask for a refund as described below.
05Billing errors
We always refund duplicate charges, charges after a cancellation that took effect, and charges for the wrong plan or number of seats, whenever they happened. Tell us at support@planytic.com as soon as you notice one.
06How to ask for a refund
Email support@planytic.com from the address on your Planytic account and include:
- The email address of your Planytic account.
- The date and amount of the charge, and the transaction ID from your payment receipt if you have it.
- For a billing error, a short description of what went wrong.
We’ll confirm by email once the refund is issued. How long it takes to reach you depends on your payment provider and bank.
Please contact us before disputing a charge with your bank or payment provider. We can usually fix a billing problem faster, and an open dispute can pause your account while it’s reviewed.
07Your legal rights
Nothing in this policy limits any refund, cancellation, or withdrawal right that applicable consumer law gives you. Where the law gives you more than this policy, the law applies.
08Changes and contact
We may update this policy. Changes apply to payments made after the update, and we’ll update the date on this page. A payment is always handled under the policy in place when it was made.
For questions about refunds or billing, contact Planytic Software Development Services at support@planytic.com.